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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

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  • -With 20 years of service you can keep you medical insurance plan but not dental/vision.  When you decide to retire contact HR and they will give you the paperwork needed for continuing your insurance.

     -Once a year during Open Enrollment (OE) you will be contacted to see if you want to keep it for the next year.  It is important to keep your address/phone number updated with the City of Jonesboro even after retirement.  You can choose to downgrade or drop your plan but you cannot choose to upgrade or add once you have dropped.

     Note: Retired Jonesboro Police Officers and Firefighters are not eligible for social security benefits.  Years ago the decision was made to pay towards LOPFI and not Social Security.

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  • Your pay may change and you will be eligible for benefits including medical, dental, vision, and retirement. See HR for more information.

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  • Your pay may change and you will no longer have the availability of benefits including medical, dental, vision and flexible spending account (FSA). All of your benefits will stop at the end of the month in which you change status. Your FSA will stop immediately, but you may be able to use the funds until the end of the plan year by using a manual claim form or by online submission.

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  • If you have been injured on the job please use the workplace injury packet and follow the instructions in the paperwork.  The Workplace Injury packet is located on the employee intranet page.

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  • You can print the FED WH (W-4) and the state withholding form. Complete and submit the form to HR.
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  • No, you are only able to keep the plan up to the age of 65.

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  • Yes, dependents can still remain on the plan until the employee turns 65. However, it might be more fiscally advantageous for said dependent to go to Medicare.

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  • Short Term Disability will last up to 6 months from the date you are initially off work.  After it stops, if you have LTD it will start where the STD stopped.  

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  • Long Term Disability (LTD) will last until the age of 65 as long as the premiums are paid. 

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  • The amount you're responsible for paying for covered medical expenses before your health insurance plan begins to pay for covered medical expenses each year.
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  • The general rule is usually you can only make changes to benefits during the annual "Open Enrollment Period" each December. There are exceptions to this rule when you have a "qualifying event". Examples of a qualifying event is a birth of a child, marriage, or divorce, etc. Contact your HR representative for further information.
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  • Coverage starts the first month after 30 days of employment. Premiums start one month before effective date of benefits.
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  • See employee page for further information.
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  • The month in which an employee was terminated
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  • Typically speaking, an employee's child, a qualifying child, and a qualifying relative are considered dependents.
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  • Some examples of qualifying events include: Change in marital status, birth or adoption of a child, death of a covered dependent, loss of eligibility status by a covered dependent, change in employment status that affects eligibility for coverage
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  • Please contact the HR department at 870-933-4640 or at hr@jonesboro.org for more information.

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  • Under the "Important Forms" section of the page, click on the Employee Assistance Program document to be able to view the EAP tri-fold.
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  • See link below for address change. Fill out the form and submit to Human Resources.

    Employee Change Request Form

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  • Fill out the Long Term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

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  • Fill out the Short-term disability claim form.  Submit to HR. We have to fill out a section also.  We will fax it to the proper people and submit it for you. 

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  • My Blueprint allows a member to view their health plan information. On the site a member can access benefits and coverage, claims, pharmacy information, and many of policy details.
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  • The loan will be become due and payable with the passing of the participant similar to a personal loan from a bank. The beneficiaries will have an opportunity to repay the total outstanding balance at that time. If the loan is not repaid, it will be treated as a deemed distribution to the participant subject to tax and penalties depending upon age. This means that the participant will be treated as having received a distribution from the plan in the amount of the remaining balance of the loan. Then, the beneficiaries can distribute the remainder of the account how they choose. 

    Note, while the beneficiaries can repay, it is technically a repayment by the participant. The beneficiaries are not required to repay as the deemed distribution will just reduce the balance of the participants account if it's not repaid, which reduces what the beneficiaries would otherwise receive. There may be some benefit to the beneficiaries to repay though. It's a more facts and circumstances determination as to what any individual beneficiary should do. 

    Also please note: there is a leave of absence provision for participants to suspend their payments for a period of up to twelve months when they are on an approved leave of absence. The loan may be re-amortized after a leave of absence at the participant's option. A leave of absence may need to be utilized as a loan is treated as in default if there has not been payment by the end of the quarter after the quarter of the last payment. For example, if the last payment was on July 5, the loan would be in default on December 31. This is similar to how a loan works when a participant terminates their employment with an outstanding loan balance.

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  • Use the below link to search for a doctor


    https://www.deltadentalar.com/find-a-doctor

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  1. AR Jonesboro Homepage

Contact Us

  1. City of Jonesboro
    300 S Church Street
    Jonesboro, AR 72401

    Phone: 870-932-1052

    Directory

Rankings & Awards

  1. 2024 – Airport of the Year by the Arkansas Division of Aeronautics

    2024 – Mayor of the Year by the Arkansas Association of Chiefs of Police

    2024 – Planning Award: Plan of the Year (Population 30,000+) by the Arkansas Chapter of the American Planning Association

    2024 – National Award for Outstanding Overall Achievement for a Non-TMA MPO by the Association of Metropolitan Planning Organizations

    View More Rankings & Awards


  1. DJA


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