Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Fire Department
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Arkansas Law states that when an emergency vehicle approaches the driver of every other vehicle shall yield the right-of-way and shall immediately drive to a position parallel to and as close as possible to, the right-hand edge or curb of the highway clear of an intersection and shall stop and remain in such position until the authorized emergency vehicle has passed, except when otherwise directed by a police officer.Fire Department
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The department does not issue burn permits, and we do not give permission to burn.Fire Department
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Fire Department
No, the Arkansas State Law prohibits the burning of trash, garbage, (i.e. burning wire) or rubbish of any kind. (It specifically states that burn barrels cannot be used to burn trash. It also prohibits the burning of tires for any reason).
(Code 2006, § 7.37.04; Ord. No. 3479, § 4)
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Fire Department
Yes, provided the following requirements are met:
The site must be at least one acre in size.
The pile to be burned must be at least 100 feet from all property lines.
Surface vegetation (i.e. burnable grass and brush) must be cleared from the parameter of the pile for at least 100 feet.
The fire shall be attended until no flame nor smoke is visible.
Burning can only occur during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).
You must notify the fire department at least 24 hours before you intend to burn your trees and / or brush. This gives the fire department time to come to your location, if needed, to minimize the possibility of problems that could arise as the result of your burning.
(Code 2006, § 7.37.02; Ord. No. 3479, § 2)
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Fire Department
Yes, but the fire department discourages the burning of leaves due to safety concerns and nuisance issues. Instead, residents are encouraged to bag their yard waste and place them near the curbside in front of their home for pickup. Of course, residents may also haul such waste to the landfill themselves if they choose to do so.
If you do decide to burn, you must follow these requirements:
Only one pile may be burned at a time.
The pile can be no larger than 3 feet in diameter and no taller than 2 feet high.
The pile must be at least 25 feet away from all buildings and property lines.
You must have a way to extinguish the fire (i.e. a garden hose with the water turned on and ready to flow).
You must stay with the fire as it burns.
You can only burn during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).
Only leaves, small twigs, grass clippings, hedge trimmings and the like may be burned…absolutely no trash or building construction material may be burned.
(Code 2006, § 7.37.01; Ord. No. 3479, § 1)
You do not need to notify the fire department before burning leaves. Just make sure these requirements are followed and most importantly – Be Safe!!!
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Fire Department
In Instances of permissible open burning, you must always burn responsibly. If the fire department determines that your fire is an unacceptable nuisance or safety hazard, you may be required to extinguish the fire or the fire department will extinguish it for you. If, on the other hand, the fire department was called due to concerns from the public and your fire is within the guidelines of open burning policies, you may be allowed to continue to burn.
For additional information about the City of Jonesboro’s open burning policies, or to ask other fire department related questions, please feel free to contact us.
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Fire Department
Yes, so long as the following requirements are met:
You must till, disk, or plow around the field you will burning. This strip must be at least 50 feet wide to help prevent your fire from spreading to an adjacent field or area.
You must stay with your field fire at all times while it burns.
Burning can only occur during daylight hours (no earlier than one hour after sunrise…no later than one hour before sunset).
(Code 2006, § 7.37.03; Ord. No. 3479, § 3)
You do not need to notify the fire department before burning your field.
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Fire Department
Yes, fires for ceremonial or recreational purposes are permissible. Please be sure to notify the Jonesboro Fire Department at least 24 hours before you plan to have your bon fire. This will give us an opportunity to discuss safety concerns and also minimize the possibility of problems that could arise as the result of your ceremonial / recreational burning.
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Fire Department
Not at all. Outdoor cooking in grills, cooking pits, or outdoor fire places are completely permissible. However, you should never leave your cooking unattended.
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Fire Department
No, Arkansas State Law prohibits the
burning of such material. Likewise, if you
plan to remodel a house or building, the scraps created by the construction and the rubbish materials removed from the structure cannot be burned.
Sec. 30-93. - Prohibited Acts
(Code 2006, § 7.37.04; Ord. No. 3479, § 4)
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Fire Department
Our department operates under rules of the Jonesboro Civil Service Commission. Entrance exams are given on an annual basis, usually in June or July of each year. The test is comprised of a written exam and a physical agility test. After the testing succession a list of qualified candidates is created in the order of the final scores. If a position becomes available over the course of the next 12 months a candidate is selected from the list.
State law requires that candidates must be between the ages of 18 and 34 years old to become a newly employed firefighter in Arkansas. For more information about the employment process contact the Human Resources Department at
870-933-4640.
City Attorney
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City Attorney
Evidence is what you provide to prove the allegations made in your affidavit. The prosecution’s burden of proof for a criminal case is “beyond a reasonable doubt”. Before a charge is filed with the court, the prosecutor will consider the evidence to determine if there is sufficient proof.
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City Attorney
The type of evidence you will need to submit depends on the allegations made in your affidavit. There are different types of evidence that can be considered by the prosecutor. Some examples are:
- Photos or video
- Screenshots of text messages or social media posts
- Voicemails or other audio recordings
- Documentation - Court orders, insurance denial letters, emails, etc.
*NOTE: if you are requesting restitution (repayment or compensation for damages or injuries) documentation must be provided. (bills, estimates, or receipts for out of pocket expenses) - Witness statement- a signed written statement from a person who actually witnessed the crime.
*NOTE: the witness’ contact information is required for the prosecutor to consider witness testimony.
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City Attorney
After you submit the Electronic Affidavit Form, you will receive an email confirmation from the Jonesboro City Attorney’s Office that will contain instructions for submitting evidence.
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City Attorney
The prosecutor will review your affidavit, as well as the evidence you provided, to decide if criminal charges should be filed. Your affidavit will then be denied or approved. This step usually takes less than a week. You may check back with the City Attorney’s Office a week after filing to check the status of your affidavit.
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City Attorney
If the affidavit is denied, the process is over and no criminal charges will be filed.
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City Attorney
If your affidavit is approved, it will be sent to the District Court Clerk’s Office to have a summons issued.
After a summons is issued, it will be given to the Jonesboro Police Department for service. The police will serve the defendant with a court date, at which they will plea to the criminal charge(s). The length of time this step takes varies and is dependent upon the difficulty of locating the defendant.
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City Attorney
A No Contact Order will only be issued if there is a criminal charge issued. If your affidavit is denied for criminal charges a No Contact Order cannot be issued by the Judge.
If your affidavit is approved for criminal charges and a summons is issued, the court can issue a No Contact Order which would be served with the summons. A No Contact Order is not valid until it is served on the defendant by a law enforcement official.
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City Attorney
If the defendant pleads not guilty on his/her plea date, the case will be set for trial on a future date. It is at the trial stage that you and your witnesses will receive a subpoena to appear at the trial to testify.
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City Attorney
A subpoena is a court order requiring an individual’s appearance at a court hearing.
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City Attorney
At the trial, both sides will have the opportunity to tell the judge what happened and to present witness testimony and evidence. The judge decides whether the person is found guilty and if so, the judge decides the sentence. The sentence could impose jail time, fines, probation, public service work, classes or a combination of these.
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City Attorney
No, as with all criminal charges, only the prosecutor or the judge has the authority to dismiss a charge. Once the approved affidavit has left the City Attorney’s Office, charges will not be dismissed by the prosecutor. You will be required appear in court.
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City Attorney
If you need to check the status of an affidavit, you may contact the Jonesboro City Attorney’s Office.
If the affidavit has been approved by the prosecutor, you may check the status of the court case at: caseinfo.arcourts.gov
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City Attorney
Evictions or Civil Disputes:
- Your private attorney or if you cannot afford an attorney contact Legal Aid of Arkansas (870) 972-9224
- Craighead County District Court/ Small Claims Division (870) 933-4508
- Craighead County Circuit Clerk’s Office (870) 933-4530
Orders of Protection / “Restraining Orders":
- Contact the Craighead County Circuit Clerk’s Office (870) 933-4530
Misdemeanors that Occur Outside of the Jonesboro City Limits:
- Bay Heather Owens (870) 417-3035 bayprosecutor@gmail.com
- Bono Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
- Brookland Heather Owens (870) 417-3035 brooklandprosecutor@gmail.com
- Caraway Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
- Cash Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
- Craighead County Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
- Lake City Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
- Monette Doug Brimhall (870) 273-8505 dbrimhall@craigheadcounty.org
Police Reports:
Contact the responding police agency directly- Jonesboro Police Department (870) 935-5562
- University Police Department (870) 972-2093
- Arkansas State Police - Troop C (870) 935-7302
Felonies or Juvenile Cases:
- 2nd Judicial District Prosecuting Attorney’s Office (870) 972-4779
- Craighead County Juvenile Court (870) 933-4545
- Craighead County Circuit Clerk’s Office (870) 933-4530
Legal Advice (Including Divorce Cases and Child Custody Matters):
Contact your private attorney, if you cannot afford an attorney, contact either Legal Aid of Arkansas (870) 972-9224 for civil matters or the Public Defender’s Office (870) 932-6226 for criminal matters.
Payment Plans or Any Aspect of a Judge’s Sentence:
- Craighead District Court (870) 933-4508
- Court Services (misdemeanor probation) (870) 336-7230
Reinstatement of Driver Licenses:
- Craighead District Court (870) 933-4508
- Jonesboro Driver Control Office (870) 935-9505
Bonds or Inmate Information:
- Craighead County Detention Center and Sheriff’s Office (870) 933-4551
*For more information regarding Craighead District Court cases or Craighead Circuit Court cases, please visit: caseinfo.arcourts.gov
Youth Sports Soccer
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Youth Sports Soccer
Your coach will contact you with practice times and locations.
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Youth Sports Soccer
No. A player can only play on one team during the Youth Sports season.
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Youth Sports Soccer
The uniform must be turned into your coach at the end of the season.
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Youth Sports Soccer
A player can only play up in an age group. Because of safety and state rules, players can only play up but cannot play down.
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Youth Sports Soccer
Unfortunately it is impossible to honor all special requests. Youth Sports is a recreational league and it is important to keep the teams as even as possible. With so many players and teams, its difficult to honor requests.
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Youth Sports Soccer
No. Anyone in the Northeast Arkansas area is eligible to play.
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Youth Sports Soccer
Youth Sports only provides your child a jersey that must be returned to their coach at the end of the season. You must provide black shorts, black soccer socks, shin guards, and soccer cleats or tennis shoes.
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Youth Sports Soccer
Absolutely NO pets are allowed at the park.
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Youth Sports Soccer
Smoking or drinking alcoholic beverages is not allowed at Joe Mack Campbell Sports Complex.
Animal Services
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Animal Services
We welcome volunteers!
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Animal Services
We maintain one of the most state-of-the-art facilities available.
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Animal Services
We love to have visitors and even give tours of our facility from 1:00 p.m. to 4:00 p.m., Monday through Friday.
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Animal Services
We partner with other rescues in hopes to find homes for every animal that is in need.
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Animal Services
We use every resource at our disposal to reunite lost pets with their owners.
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Animal Services
We offer a range of educational seminars for schools and other organizations.
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Animal Services
8:00 a.m. to 5:00 p.m., Monday through Friday.
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Animal Services
Police Dispatch.
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Animal Services
1:00 p.m. until 4:00 p.m., Monday through Friday.
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Animal Services
No. Rabies Vaccinations have to be administered by an Arkansas state board certified veterinarian.
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Animal Services
We only offer microchipping for dogs that get adopted from our facility.
Inspections
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Based on Project CostInspections
Government
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Government
The Communications Department maintains this website. You can contact them by calling 870-336-7164 or by email. The Communications Department is located at:
Municipal Center
300 S. Church St.
Jonesboro, AR 72401
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Marriage licenses are handled by the Craighead County Clerk. You can contact them by calling 870-933-4520. You can also visit their web page to find additional contact information as well as helpful information regarding marriage licenses.Government
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Once a rezoning has been approved by the MAPC, you must submit an ordinance, plat and publication fee in order for it to be placed on the City Council agenda. The ordinance and plat need to be submitted via email to Donna Jackson in the Office of the City Clerk prior to the publication fee being paid. The publication fee is a per word fee.Government
The fee can be paid at the City Collector's Office at the Municipal Center, 300 S. Church Street. Contact the City Collector's Office at 870-932-3042 to find out the current publication fee. Also, hard copies of the ordinance and plat, as well as a receipt from the City Collector's Office showing payment, will need to be submitted to the Office of the City Clerk in City Hall. The ordinance and plat, as well as the publication fee, must be submitted by 10 a.m. on the Thursday before the City Council meeting. The City Council meets on the first and third Tuesday of each month.
Note: Ordinances are legal documents. You and/or your attorney are responsible for their content. -
In order for an abandonment to be placed on the City Council agenda, the following items must be submitted to the Office of the City Clerk by 10 a.m. the Thursday before the City Council meeting:Government
- A notarized petition from adjoining property owners authorizing the abandonment - all property owners with property touching the area to be abandoned/vacated must sign the petition. The original petition must be submitted to the City Clerk's Office.
- A resolution requesting a public hearing regarding the abandonment
- A notice to be published in the newspaper announcing the public hearing (time and date can be left blank and will be filled in by the City Clerk's Office after the passage of the resolution)
- An ordinance authorizing the abandonment
- A plat of the property
- Letters from all utility companies authorizing the abandonment (companies included but not limited to: Ritter Communications, City Water and Light, Suddenlink, Centerpoint, AT&T)
- A letter from the City of Jonesboro Planning Department and Engineering Department authorizing the abandonment
- Receipt showing payment of publication fee*
*The publication fee can be paid at the City Collector's Office in the Municipal Center, 300 South Church Street. They will provide you with a receipt that needs to be submitted with the rest of your documents to the Office of the City Clerk. Contact the City Collector's Office at 870-932-3042 to find out the current publication fee. It is asked that the notice and ordinance are provided via email prior to paying the publication fee in order for the fee to be calculated more efficiently. -
Yes. Items must be submitted by 10 a.m. on the Thursday before the City Council meeting. The City Council regularly meets on the first and third Tuesdays of each month.Government
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During a meeting the Council or council committee may vote to make changes to the minutes. To ensure accuracy, meeting minutes are not published on the web site until they have been approved by the committee and/or Council.Government
E911
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Any situation that is life-threatening or involves significant property damage (e.g., a house on fire) should be addressed by calling 9-1-1. Click here for more detailed information on when to – and when not to – call 9-1-1.E911
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Yes. It’s better to be safe and let the 9-1-1 call-taker determine if you need assistance rather than possibly put someone’s life at risk by not taking action.E911
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DO NOT HANG UP. Tell the call-taker what happened so that he/she knows that there really isn’t an emergency. If you hang up without speaking, you may cause the call-taker to believe that you are in serious danger (e.g., overcome by smoke in a house fire, threatened by an intruder, etc.) and send an officer to your location.E911
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If you call from a landline phone, your address and phone number automatically appears in the automatic number / location identification (ANI/ALI) system. You will receive a call back from our dispatch center to verify that everything is okay. If you fail to answer the phone, a police officer will be sent to your address to make sure everyone is alright. If you call from a cell phone, your location and phone number may or may not appear in the ANI/ALI system, depending on your cell phone carrier and what type of cell phone you have. That is why it is extremely important to provide your location and phone number immediately when you call 9-1-1 from a cell phone. In most cases when you call 9-1-1 from a cell phone and hang up, the line will still ring in dispatch and show your phone number. In that case the dispatcher will call you back and to verify that everything is okay.E911
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Prank calls or obvious non-emergency calls to 9-1-1 waste time and money, and pose a danger to public health. When 9-1-1 lines are bogged down by call-takers handling unnecessary calls, someone with a real emergency cannot get through. In many places, these calls are against the law and offenders will face legal action.E911
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People who are deaf or speech/hearing-impaired should have access to a TTY/TDD (Teletype/Telecommunications Device for the Deaf) in their home. Communications centers that answer 9-1-1 calls have special text telephones for responding to calls from these systems and go through regular training and testing to ensure proficiency in handling these types of calls. If someone needs to use a TTY/TDD to call 9-1-1, he/she should: - Place the phone receiver in the TTY/TDD and dial 9-1-1. - After the call is answered, press the TTY keys several times to notify the call-taker that the call is being transmitted with this system – this may help shorten the response time to the call. (Please note that this is not required. Operators are trained to check for TTY/TDD if they answer a call with an open line.) - When the call-taker is connected to his/her TTY, he/she will respond/type “GA” for “Go Ahead.” Type what type of emergency service is needed – police, fire or ambulance – as well as your name, phone number and the address where the help is needed. If a deaf or speech/hearing impaired person doesn’t have a TTY/TDD, he/she should call 9-1-1 and simply leave the line open. With most calls, the caller’s address is displayed on the call-taker’s screen and the help will be sent.E911
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A call-taker can add an interpreter from an outside line. In this situation, a non-English speaking caller will hear the call-taker briefly speaking to an interpreter as well as some clicking sounds on the line before the interpreter addresses the caller. It is important for the caller to remain calm until the interpreter is on the line.E911
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Yes. Using a pay phone to call 9-1-1 is free. When an emergency situation occurs, simply pick up the phone and dial.E911
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In order for you to receive an ambulance, our dispatchers are required to ask a series of questions to determine the nature and seriousness of the problem.E911
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Every time someone calls 9-1-1 for a medical situation, our dispatchers send resources according to protocol according to the seriousness of the medical emergency and the location you are in. For example, any medical emergency in any city outside of Jonesboro or any area outside of any city limits of any city in Craighead County gets first responders from the local fire department as well as an ambulance dispatch. The exception to this is customers within the Philadelphia and South Ridge fire Districts. Inside the Jonesboro city limits, any serious medical emergency (i.e., chest pains, difficulty breathing, etc.) receives first responders from the Jonesboro Fire Department as well as an ambulance dispatched. Oftentimes the fire trucks are closer to the scene of a medical emergency and can get there sooner to begin assessing and treating the patient.E911
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There are several types of reports that the police respond to that will not be cancelled by telephone: - Domestic violence - Child or adult abuse - Robbery/Burglary calls - Certain types of alarms - Molestation or rape - Most types of Disturbance/Fight callsE911
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The Jonesboro E-911 Center is staffed with anywhere from three to five dispatchers, or three to four dispatchers and a call taker at a time, over three separate shifts. The phone system is designed so that each call is answered in the order it was received, with priority given to 9-1-1 calls. Therefore, when you call several times in a day, it is possible that you will get a different dispatcher each time you call because the original dispatcher may be busy with other calls or tasks, or she/he may have gone home for the day.E911
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Calls are assigned a response level based on the type of activity or urgency. Calls that require emergency or critical responses are incidents posing an immediate threat to life where the threat is present and ongoing, and/or an incident posing an immediate threat to life that involves the actual use or threatened use of a weapon. This also includes crimes against persons or significant property crimes where a rapid response is needed and the incident is in progress, just occurred with the possibility of apprehending a suspect, or the incident is about to escalate to a more serious situation. What does that mean? Matters that do not involve immediate threat to life or do not have the potential to escalate to a serious incident may experience an extended wait depending on the time of day, call load, and number of emergencies the police must respond to first. Non-emergency events that are not necessarily time critical but do require some response from a police officer may have to wait for an extended period of time.E911
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As the reporting party, you are the first and only source of information until a police officer arrives on scene. Dispatchers are trained to ask specific questions relevant to the officer's response. In the few minutes that it takes for the officer to drive to a location, particularly one that is volatile, may things can change. A suspect may leave, a shot can be fired, a burglar can gain entry, or more people can arrive at a fight with weapons. The more information you can provide the better chance officers have of apprehending a suspect, bring a fight under control, or preventing injuries.E911
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The Jonesboro E-911 Center is staffed with highly-trained professionals whose responsibility is to provide community service, interview callers, and relay information to police officers. Officers do not staff any positions in the Center. Simply, police officers are not available to speak to when you call 9-1-1. When you call a non-emergency line, there are some instances when the dispatcher will offer to transfer you to the Desk Sergeant and let you speak directly to the officer there.E911
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Often, situations are still in progress when citizens call to find out what is happening in their neighborhoods. Dispatchers are not aware of what is working at all places all the time. Furthermore, the situation you may be inquiring about may be sensitive in nature and details cannot be made available to you. many times, the only information dispatchers have is whether or not you will be affected by the current situation. In some cases, the dispatchers will transfer callers to the Desk Sergeant for additional information.E911
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If you don't know the address you are calling from, many times your address and telephone will automatically appear on the 9-1-1 Call Taker's computer screen. This is not foolproof, however, and does not work with cell phones. The 9-1-1 Call Taker will always ask you to confirm the address and telephone number you are calling from.E911
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Because of the compatibility between phone systems used in the Jonesboro E-911 Center and the phone company, we do not have Caller ID information available on every non-emergency call that we receive. On some calls, we will have a phone number show up on our screens, and on some calls we will even receive a name and phone number. On the non-emergency lines, we will never receive address information.E911
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At times, during emergency situations such as traffic accidents, you may not know where you are. The 9-1-1 Call Taker will ask you a series of questions to help you remember where you were headed, what roads you took, etc. Remember, it is your responsibility to take note of what street you are on, what cross streets you are near, what mile markers you passed, etc. Keeping your location in mind will enable the 9-1-1 Call taker to dispatch help more quickly and efficiently.E911
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It seems like an eternity when there is an emergency and you are waiting for a response. In reality it is only seconds. PLEASE DO NOT HANG UP.E911
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Dispatchers do not hang up on callers. The click one hears is not a hang up, but rather a transfer to the appropriate agency. DO NOT HANG UP! You are being transferred to the agency appropriate to your call.E911
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The dispatchers have a very serious job to perform and are responsible for quickly obtaining answers to specific questions. they concentrate on setting the facts and acting promptly. This sometimes is mistaken for rudeness. Protecting victims, law enforcement officers and fire department personnel is among the main objectives. Following orders established by law enforcement helps ensure this objective..E911
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The caller must tell the dispatcher they wish to see an officer once the situation has been resolved in order to know what has transpired. Many times callers do not want an officer coming to their door for fear or retaliation from other neighbors. Further, if a situation is initiated at one address and then changes a location, the caller may not witness an officer arriving at the place of apprehension or where the report is taken. Again, the caller must request an officer, after the situation has been taken care of in order to obtain the information.E911
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Many of us use our cell phones, hang up and set the cell phone in a holder or on the passenger seat. Many cell phones are pre-programmed to call 9-1-1 when the quic key is pressed. In some cases, even when the keys are locked on your cell phone and it is in your pocket, the cell phone can still get bumped and call 9-1-1.E911
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Every household business pays a small monthly fee for 9-1-1 service on each telephone line that appears on its phone bill. there is no per-call charge for calling 9-1-1. In Craighead County, the monthly service fee for landlines is 5-12% of Tariff Rates per month and Wireless Phones or VoIP both have a service fee of $0.65 per month.E911
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Basic 9-1-1 Service - a call-taker at the local Public Service Answering Point (PSAP) must obtain the nature of the emergency and it's location by speaking with the caller or receiving the information via TTY/TDD. Enhanced 9-1-1 Service - the call-taker at the PSAP has access to a display that shows the caller's phone number and address. Currently, most if not all of the counties with 9-1-1 coverage have Enhanced 9-1-1.E911
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Phase I - when the Wireless Phase I has been completed, the call-taker will automatically receive the phone number as well as the location of the cell tower handling the call. this information is criticalin the event that the phone call is dropped so that the call-taker can work with the wireless company to identify the caller/subscriber. Phase II - In this phase, the call-taker will receive the caller's phone number as well as his/her location via latitude and longitude coordinates.E911
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Each year approximately 200 million calls are made to 9-1-1 in the U.S. According to the FCC, one-third are wireless calls; in many communities, it comprises one half or more of all 9-1-1 calls. In 2012, in Craighead County, 59,193 calls were made to 9-1-1, 49,835 of these were wireless calls.E911
Intranet
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Intranet
-With 20 years of service you can keep you medical insurance plan but not dental/vision. When you decide to retire contact HR and they will give you the paperwork needed for continuing your insurance.
-Once a year during Open Enrollment (OE) you will be contacted to see if you want to keep it for the next year. It is important to keep your address/phone number updated with the City of Jonesboro even after retirement. You can choose to downgrade or drop your plan but you cannot choose to upgrade or add once you have dropped.
Note: Retired Jonesboro Police Officers and Firefighters are not eligible for social security benefits. Years ago the decision was made to pay towards LOPFI and not Social Security.
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Intranet
Your pay may change and you will be eligible for benefits including medical, dental, vision, and retirement. See HR for more information.
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Intranet
Your pay may change and you will no longer have the availability of benefits including medical, dental, vision and flexible spending account (FSA). All of your benefits will stop at the end of the month in which you change status. Your FSA will stop immediately, but you may be able to use the funds until the end of the plan year by using a manual claim form or by online submission.
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Intranet
If you have been injured on the job please use the workplace injury packet and follow the instructions in the paperwork. The Workplace Injury packet is located on the employee intranet page.
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You can print the FED WH (W-4) and the state withholding form. Complete and submit the form to HR.Intranet
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Intranet
No, you are only able to keep the plan up to the age of 65.
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Intranet
Yes, dependents can still remain on the plan until the employee turns 65. However, it might be more fiscally advantageous for said dependent to go to Medicare.
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Intranet
Short Term Disability will last up to 6 months from the date you are initially off work. After it stops, if you have LTD it will start where the STD stopped.
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Intranet
Long Term Disability (LTD) will last until the age of 65 as long as the premiums are paid. -
The amount you're responsible for paying for covered medical expenses before your health insurance plan begins to pay for covered medical expenses each year.Intranet
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The general rule is usually you can only make changes to benefits during the annual "Open Enrollment Period" each December. There are exceptions to this rule when you have a "qualifying event". Examples of a qualifying event is a birth of a child, marriage, or divorce, etc. Contact your HR representative for further information.Intranet
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Coverage starts the first month after 30 days of employment. Premiums start one month before effective date of benefits.Intranet
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See employee page for further information.Intranet
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The month in which an employee was terminatedIntranet
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Typically speaking, an employee's child, a qualifying child, and a qualifying relative are considered dependents.Intranet
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Some examples of qualifying events include: Change in marital status, birth or adoption of a child, death of a covered dependent, loss of eligibility status by a covered dependent, change in employment status that affects eligibility for coverageIntranet
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Intranet
Please contact the HR department at 870-933-4640 or at hr@jonesboro.org for more information.
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Intranet
The loan will be become due and payable with the passing of the participant similar to a personal loan from a bank. The beneficiaries will have an opportunity to repay the total outstanding balance at that time. If the loan is not repaid, it will be treated as a deemed distribution to the participant subject to tax and penalties depending upon age. This means that the participant will be treated as having received a distribution from the plan in the amount of the remaining balance of the loan. Then, the beneficiaries can distribute the remainder of the account how they choose.
Note, while the beneficiaries can repay, it is technically a repayment by the participant. The beneficiaries are not required to repay as the deemed distribution will just reduce the balance of the participants account if it's not repaid, which reduces what the beneficiaries would otherwise receive. There may be some benefit to the beneficiaries to repay though. It's a more facts and circumstances determination as to what any individual beneficiary should do.
Also please note: there is a leave of absence provision for participants to suspend their payments for a period of up to twelve months when they are on an approved leave of absence. The loan may be re-amortized after a leave of absence at the participant's option. A leave of absence may need to be utilized as a loan is treated as in default if there has not been payment by the end of the quarter after the quarter of the last payment. For example, if the last payment was on July 5, the loan would be in default on December 31. This is similar to how a loan works when a participant terminates their employment with an outstanding loan balance.
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Intranet
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Under the "Important Forms" section of the page, click on the Employee Assistance Program document to be able to view the EAP tri-fold.Intranet
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Intranet
See link below for address change. Fill out the form and submit to Human Resources.
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Intranet
Fill out the Long Term disability claim form. Submit to HR. We have to fill out a section also. We will fax it to the proper people and submit it for you. -
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Fill out the Short-term disability claim form. Submit to HR. We have to fill out a section also. We will fax it to the proper people and submit it for you.
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My Blueprint allows a member to view their health plan information. On the site a member can access benefits and coverage, claims, pharmacy information, and many of policy details.Intranet
Land Bank Commission
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Land Bank Commission
A land bank is a government entity focused on the conversion of vacant, abandoned, and tax-delinquent properties into productive use.
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Land Bank Commission
The purpose of the Commission is to reverse urban blight, increase homeownership and the stability of property values, provide affordable housing, improve the health and safety of neighborhoods within the City of Jonesboro, and maintain the architectural fabric of the community.
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Land Bank Commission
There are approximately 170 land banks operating throughout the country. There are two operating in Arkansas – Little Rock and Jonesboro.
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Land Bank Commission
- Proposal and request by nonprofits that identify specific properties for acquisition.
- Properties that are subject to a City lien and can be foreclosed on by the City.
- Proposals and request by government entities.
- Proposals and request by private developers.
- Input from citizens and neighborhoods.
- Properties that are considered vacant and abandoned.
- Properties that are delinquent on their ad-valorem real property taxes.
- Properties that are environmentally contaminated and have secured funds for cleanup.
- Properties that are available through donation by a private owner.
- Properties that are bank foreclosed.
- Properties that will allow for the creation of additional greenspace.
- Improved properties that are the subject to an existing order for demolition.
- Non-conforming, undevelopable vacant properties.
- Properties that would form a part of a contiguous or scattered land assemblage development plan.
- Properties that will result in planned development that benefits the community.
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Land Bank Commission
- Develop affordable housing
- Support homeownership
- Market rate housing development
- Social service providers
- Side lots
- Development of public green space (parks and gardens)
- Retail and commercial development
- Multi-family rental development
- Tax-exempt institutions
- Development of rental housing
- Public uses and buildings
- Planned Unit Development (ownership)
- Historic preservation
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Land Bank Commission
- Individual homeowners
- Non-profit developers
- Educational institutions
- Government
- Tax-exempt institutions
- For-profit residential developers
- Multi-lot developers
- Corporations, businesses, retail, etc.
- Side lot candidates
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Land Bank Commission
There are four main ways to bring property into the land bank:
- Property Donations
- Lien/Tax Foreclosures
- Money from the city’s general fund
- Money received from grants
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Land Bank Commission
Yes, all Land Bank meetings are open to the public. The Commission meets on the second Tuesday of each month at 12:00 pm in the Council Chambers of the Municipal Center at 300 S. Church Street in Jonesboro. If you have questions, feel free to contact us by phone at
870-336-7291 or via email at derrel.smith2@jonesboro.org -
Land Bank Commission
- Dr. Bob Warner, Chair – Represents Ward 1
- James McLeod – Represents Ward 1
- Gabe Roberts – Represents Ward 3
- Drew Waddell – Represents Ward 3
- Amanda Eaton – Represents Ward 4
- Jeffrey Herndon – Represents Ward 5
- Dennis Zolper – Represents Ward 5
- Corey Mills – Represents Ward 6
- Daisy Freeman – Represents Ward 6
- Derrel Smith – Director of Planning & Zoning
- Monica Pearcy – Senior Planner
- Heather Owens – Assistant City Attorney
Collections
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Collections
You will need to contact the County Tax Collector’s Office: 933-4560.
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Collections
DMV 932-2716
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Collections
No. County Tax Assessor - 933-4570
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Collections
No. Fines are to be paid at the Justice Complex.
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Collections
Jonesboro District Court - 933-4581
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Collections
It is located on the First Floor of the Municipal Center located at 300 S Church Street.
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Collections
1001 S Caraway Road. 935-5551
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Collections
The City of Jonesboro does not collect taxes. It is all done through Craighead County offices.
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Collections
The City of Jonesboro does not collect taxes. You will need to contact the Craighead County tax collector’s office.
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Collections
Yes. Per City of Jonesboro ordinance, every company coming into the city limits of Jonesboro.
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Collections
You can call the Justice Complex and speak with them regarding parking tickets. Our office only collects the payments.
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Collections
The Cemetery Sexton’s phone number is 930-4696.
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Collections
You do not have to pay to recycle, only the one time fee of the purchase of the recycle bin.
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Collections
Code Enforcement - 933-4658
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Collections
The Street Department is 932-0660.
Code Enforcement
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Code Enforcement
City Ordinance Sec 30-5 states that the grass cannot be more than 12 inches tall. Usually for first offenses, we will give a written warning as a reminder to keep the grass cut. If the grass is not taken care of or there is a subsequent complaint or violation, a citation will then be issued.
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Code Enforcement
Property owners are responsible for keeping their yards mowed. If the owner lives out of the area or has the property has been abandoned, we will send a certified letter and give a due date to have the grass cut. If the owner doesn’t respond, we will have a contractor cut the grass and charge the owner for the work.
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Code Enforcement
Under ordinance Sec 30-1, any motor vehicle is inoperable when dismantled, damaged, or is unable to start or move under its own power. Vehicles that are stored in a garage, completely screened from public view are exempt from these provisions. Some of the criteria we look at is:
a. Two or more tires are flat.
b. One or more wheels are missing.
c. The hood is raised or missing and has appeared to remain so for more than three days.
d. Weeds or grass have grown up around the vehicle.
e. Major operating components are missing or in such damaged condition so as to make the motor vehicle useless. Major operating components include but may not be limited to: windshield glass, gauges, steering wheel, tie rods, springs, drive train, gear box, rear end, or any part connected with the steering geometry of the motor vehicle or the seats are removed.
Owners of vehicles that are found to be inoperable are given 30 days to make the necessary repairs to the vehicle or to remove it from the property.
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Code Enforcement
Legacy Landfill allows residents who live within the city limits to take unwanted household items, furniture, and trash to the landfill free of charge. All you have to do is provide your address to the attendant at the scale. Construction debris and hazardous items are also accepted for a fee.
Residents may bring up to four small tires per month free of charge. Large tires are $3.00 each, and extra-large tires are $30.00 each. See definitions below:
“Small Tire” means a tire that has a load rating of “F” or lower and a rim size of 19” (nineteen inches) or smaller and includes low profile tires.
“Small Tire” includes a tire from any of the following vehicles:
• An automobile
• A motorcycle
• An all-terrain vehicle
• A lawn mower
• A golf cart
“Large Tire” means a tire with a rim size greater than 19” (nineteen inches) and a load rating of “F” or higher including without limitation a wide-base or extra-wide single tire.
“Extra-Large Tire” means a tire that due to its size or construction is more difficult to process for recycling or disposal than a large tire and costs substantially more to process than a large tire. Includes a tire with a load rating of "G" or higher.
Contact Legacy Landfill at 870-972-6353 for further questions or concerns.equipment
• A skid steer loader
• Excavation equipment
• A farm implement, including without limitation, a tractor
• A backhoe
• A road grader
• Industrial Equipment
• A skidder
• A heavy-duty truck used off-road for mining
“Extra-large Tire” includes a tire with a load rating of “G” or higher.
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Code Enforcement
Go to the Request Tracker at https://www.jonesboro.org/RequestTracker.aspx and create a website account or login to make the report. Choose the category of the issue and follow the instructions on screen.
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Code Enforcement
Go to the Yard Sale Registration Form at https://www.jonesboro.org/FormCenter/Code-Enforcement-6/Yard-Sale-Registration-Form-54 to fill it out online and submit to Code Enforcement.
The form must be submitted at least 48 hours prior to yard sale, rummage sale, garage sale, etc. and you may not hold more than 4 sales per calendar year at any given address. Sales lasting longer than two consecutive days will be considered a seperate sale. Signs must not be placed on street signs, stop signs, light poles or utility poles.
Sanitation
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Sanitation
All trash must be bagged, tied, and placed inside the container with the lid closed for collection. Trash carts must be placed curbside by 6:00 am on collection day.
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Sanitation
#1 & #2 plastics, aluminum or steel cans, newspaper, office paper, junk mail, corrugated, or light-weight cardboard.
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Sanitation
Recycling carts can be purchased from the city collections department located at 300 S Church St or purchased over the phone with debit/credit at 870-932-3042.
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Sanitation
Please view the yard waste collection schedule at https://www.jonesboro.org/DocumentCenter/View/8342/Limb-Collection-2022
However, it is best to take your yard waste directly to the city incinerator located at 2650 Lacy Drive for faster service.
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Sanitation
See recycling collection map here.
A yellow sticker on your recycling cart means collection is twice a month: the 1st and 3rd week of the month on the day of your trash pick up.
An orange sticker on your recycling cart means collection is twice a month: the 2nd and 4th week of the month on the day of your trash pick up.
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Sanitation
Tree limbs are picked up once monthly on trash collection day.
However, it is best to take your tree limbs directly to the city incinerator located at 2650 Lacy Drive for faster service.The Sanitation Department will pick up tree limbs from your curb for no charge. It takes more time and attention to deal with large limbs and branches. The trucks will work in a certain trash pickup area until it has been served, then move on to the next. To inquire about limb pickups, call 870-932-7520.
Tree limbs need to be no larger than 10 feet long and 8 inches across. Please, no stumps, trunks, rocks, or dirt.
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Sanitation
Yes, take them to the incinerator located at 2650 Lacy Drive.
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Sanitation
Take to Legacy Landfill (Craighead County Solid Waste Disposal Authority) located at 238 CR 476 just off Hwy 1 South.
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Sanitation
Jonesboro residents do not have to pay for solid waste disposal at the landfill unless they have construction material. All businesses do have to pay. The current cost is $44.75 per ton plus 7.5% sales tax. There is a minimum charge of $10.00 which includes sales tax and covers up to 420 pounds. Tipping fees are adjusted March 1 of each year.
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Sanitation
Paint must be dried before being disposed of at the landfill. You can pour kitty litter, newspaper, sand into the paint can leave lid off for a couple days let the paint dry. Once the paint is dried out you can take to the landfill.
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Sanitation
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Sanitation
A time occurrence due to special occasion or a holiday contact the Sanitation Department at 870-932-7520 for collection. If you regularly have loose trash you will need to purchase a 2nd cart or begin recycling by purchasing a recycling cart.
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Sanitation
Place limbs curbside by 6:00 am on Monday of the week of your collection. Please view the yard waste collection schedule at https://www.jonesboro.org/DocumentCenter/View/8342/Limb-Collection-2022
However, it is best to take your yard waste directly to the city incinerator located at 2650 Lacy Drive for faster service.
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Sanitation
Contact sanitation department for replacement.
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Sanitation
No, it is your responsibility to make sure that your cart is washed and all trash is bagged, tied, and placed inside the container. If you have problems with flies, maggots or other varmints you can use lyme or some other type of agent that keeps insects away.
Watch this short video on how to clean out your trash container: https://www.youtube.com/watch?v=syxZb2rgrec -
Sanitation
The city provides every household with one cart; if you move or relocate you will need to place the cart inside the garage or beside the house for the next family.
NEA Regional Transportation Planning Commission
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NEA Regional Transportation Planning Commission
The Northeast Arkansas Regional Transportation Planning Commission (N.A.R.T.P.C.) serves as the official Metropolitan Planning Organization for the cities of Bay, Bono, Brookland, Jonesboro and some unincorporated parts of Craighead County.
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NEA Regional Transportation Planning Commission
An MPO is a transportation-planning body composed of locally-elected officials and representatives from state and local transportation agencies for urbanized areas with populations greater than 50,000. The MPO was created to ensure that existing and future expenditures for transportation projects and programs are based on a comprehensive, cooperative and continuing (3-C) planning process.
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NEA Regional Transportation Planning Commission
The MPO is responsible for planning and developing a safe, efficient, and multimodal transportation system for the region. Major work activities of the MPO include development and maintenance of the following:
- A Metropolitan Transportation Plan (MTP) - a guide for transportation investments in the MPO area for the next 25 years (The N.A.R.T.P.C. updates its MTP every five years)
- A Transportation Improvement Program (TIP) - a three to four-year program of anticipated highway and transit improvements in the MPO area. (The N.A.R.T.P.C. updates its TIP every three to four years)
- A Unified Planning Work Program (UPWP) - identifies the tasks to be performed by the MPO and its member agencies using MPO funds. (The N.A.R.T.P.C. prepares a new UPWP each year)
- A Public Participation Plan (PPP) - describes the ways in which the MPO involves citizens in the transportation planning process. (The N.A.R.T.P.C. reviews its PPP regularly and updates the plan as needed)
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NEA Regional Transportation Planning Commission
80% of the MPO is funded by the Federal Highway Administration (FHWA) and Federal Transit Administration (FTA) through the Arkansas Department of Transportation.
Planning and Zoning
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Planning and Zoning
Yes. The City Codes can be found by clicking here. Ordinances that have been adopted but not yet codified can be found by going to the City’s Website and Clicking on Code of Ordinances.
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Planning and Zoning
Grandfathered is another way to describe something that is considered existing and nonconforming. Grandfathered or existing non-conforming is a term used to describe a situation that existed prior to the adoption of a new ordinance or law.
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Planning and Zoning
A permit is required on any work on your house or property that is not maintenance or cosmetic. If you are building something new, such as a garage, shed, accessory building, deck with roof, house, or redesigning, remodeling, alteration, as in roof, window/doors, siding you will need a permit.
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Planning and Zoning
The City of Jonesboro Planning and Zoning Department suggest that you call (870) 932-0406 and set up a Pre-submittal Meeting for Commercial Application so that you can meet with all Departments to help answer all your questions. Pre-submittal meetings gives the opportunity to provide general comments on the feasibility of the proposal, discuss the specific land use procedure and fees required to process and review the application(s). The specific land development process will depend upon the type of development proposed, the location of the proposed development, and the applicable zoning resolution requirements.
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Planning and Zoning
Yes, if you are adding, modifying or altering your sign, it requires a permit.
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Planning and Zoning
Yes, all Banner Signs require permits and there are time limits on having them up for display.
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Planning and Zoning
This type of signage is prohibited in the City of Jonesboro. Off-premise signs are defined as signs, which advertise products, or businesses, which are not located on the same location as the sign. An owner's permission to place a sign on property does not allow having the use of the sign.
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Planning and Zoning
Yes, the City Code regulates the location, height, and material of any fence. Any fence that is leaning, sagging, or missing supports requires replacement or repairs. A fence permit is required for all new fencing. To obtain a permit for fencing and submitting please visit the Permitting Portal.
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Planning and Zoning
Please contact the City of Jonesboro’s Planning Department at (870) 932-0406 and we will be glad to look that up for you. On the Website, you may view the City’s Zoning Map regarding properties within the City of Jonesboro. See Zoning Map by going here.
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Planning and Zoning
The City of Jonesboro does not provide legal determinations of suitability for real estate. Please refer to the City’s Zoning Ordinance for requirements for construction within the City limits. The City suggest that you hire a Civil Engineer or Land Surveyor to help apply the Local, County and State Requirements.
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Planning and Zoning
The City of Jonesboro zoning regulations establishes the uses that are allowable on the property, which can be found here or by calling the Planning and Zoning Department at (870) 932-0406.
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Planning and Zoning
Building setbacks are minimum distances by which any building or structure must be separated from a property line. These setbacks assure the adequate distance to provide for supply of utilities, drainage easements, fire protection and more generally to assure the health safety and general welfare of property owners.
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Planning and Zoning
Please contact the City of Jonesboro Planning and Zoning Department at (870) 932-0406. The Planning Department needs to look at each individual lot due to easements and setbacks that are filed on each lot due to plat filings.
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Planning and Zoning
The City of Jonesboro has minimum zoning standards concerning accessory structures (size restrictions, height, location and setback requirements. For more information concerning these standards and to obtain a Building Permit, please contact the Planning and Zoning Department at (870)932-0406.
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Planning and Zoning
The City of Jonesboro Zoning Ordinance states that only one dwelling may be placed on a lot or parcel of land. If you are wanting to construct a mother in law quarters etc., you can apply for a Conditional Use. Please contact the Planning and Zoning Department at (870) 932-0406 for the application process.
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Planning and Zoning
If you have a pending permit under review, information about the permits status maybe obtained either at the Planning and Zoning Department (870) 932-0406 or in the Inspections Department (870) 933-4602.
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Planning and Zoning
Please contact the Planning and Zoning Department at (870) 932-0406 and one of the planners will follow up with your request.
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Planning and Zoning
The City of Jonesboro has a Home-Based Business Permit. For any business that a person is wanting to open within their home, they must comply with the City of Jonesboro Codes, which limits the type of business’s that can be operated out of you home. Permitted Home Business’s typically involve office use without employee’s, inventory or storage. Please contact the City of Jonesboro Planning and Zoning Department to apply for a Home-Based Business at (870) 932-0406.